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Home > Terms and Conditions

Policies, Terms and Conditions:
 
1 - Shipping Policy
2 - Returns & Product Warranties
Copyright and Trademark Notice
Credit Cards
Links
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
Multiple Product Orders
Order Acceptance Policy
Other Conditions
Out-of-Stock Products
1 - Shipping Policy  by 
If your shipping and billing addresses are different there will be a delay in processing your order while we contact you to verify it. If the value of the order is too high or we can not verify your shipping address, we will only be able to ship to your billing address. Please call us right away after placing an order if you would like your order processed faster. Your shipping address must be on file with your credit card company for us to process your order.
 
We use UPS and USPS to ship our orders. You can choose which carrier you would like during the checkout process. If you choose FREE Shipping then we will choose which carrier to use.

NOTE: Orders placed after 2:00pm Central Time will most likely ship the next business day. We do not ship or process orders on major holidays where the post office is closed.
 
We only process orders Monday through Friday. The first day is not included in the estimate. Example: If your order ships out on a Tuesday the first day is Wednesday, the second is Thursday, etc... If you place an order it will most likely ship within 24 - 72 hours. If you place an order after 2pm Central Standard Time (CST), the earliest your order would ship out would be the next business day. We do not ship orders on Saturday or Sunday. If there are any delays we will contact you within 48 hours.

Saturday and Sunday and not counted as shipping days. UPS does not deliver on Saturday or Sunday. UPS does not ship or deliver on Holidays.

The UPS Service Guarantee and delivery time estimate does not apply when delays are due to causes beyond UPS's control, such as the disruption of air or ground transportation networks. Delays can be caused by weather related incidents and there are no refunds on shipping charges if this happens.
DiscountPaintball.com Time in Transit Map

Shipping Policies

Discount Paintball, Inc. uses UPS for most of our shipments. If an item is out of stock it may take two to seven days to restock depending on the manufacturer's delivery to us. We will contact the customer if it will be longer than seven days until your item is shipped. Transit times will vary depending on where you are located. Typical transit times are one to five days. Alaska and Hawaii will take longer.

Freight Charges

Our website should calculate the shipping charges for you. In some cases, the charge may be wrong or not calculated at all for some various reasons. If this happens, we reserve the right to modify these charges when they are not calculated correctly. We will contact you first to make sure you agree of course.

CANADA SHIPMENTS: The shipping charge listed on our website is only for shipping. There will be additional import duties and fees which vary and we have no way to calculate these ahead of time. The customer will be responsible for all additional fees for importing these items into your country. We are currently using USPS for all Canada shipments. This only applies to Canada shipments.

Delivery

Our items may require an adult signature at the time of delivery. We only sell products to those that are over the age of 18. If you are under 18 years of age, a parent or guardian must purchase and sign for delivery on the item.

We will only ship to the address that is listed with your credit card company. Usually this is where your credit card statements are sent to. You can call your credit card company and have more than one address listed on your account. Giving us an address that is different from what is on file with your credit card company may delay and/or cause cancellation of your order. NOTE: We do not ship to PO Boxes.

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2 - Returns & Product Warranties  by 

Return Policy

  • Only items that are in unused, unopened, and in new condition may be returned.
  • All returns are subject to a 20% restocking fee.
  • Paintballs are not returnable under any circumstances.
  • All returns must be made within 30 days of the invoice date.(unless noted above during holiday times)
  • Original invoice must be included with your return.
  • Shipping charges are not refundable. Return shipping charges are the responsibility of the sender. Discount Paintball, Inc. will cover shipping charges only if there was an error on our part.
  • If you received free shipping on your order, we will deduct the shipping cost from your return before processing the refund.
  • When your items arrive you should inspect them carefully. If there is any damage you must report it to us within 48 hours of receiving the package.
  • A used item is defined as trying to wear, wash, shoot, install, or open a sealed package. If you use an item in any matter, it is not returnable.

Return Procedure

  • All returns must be accompanied by a Return Merchandise Authorization (RMA) number. You must call us at (847) 437-7400 with your invoice number and the reason for return to be issued a RMA.
  • The original invoice must be included with your package along with the RMA number clearly written on it. Items without this information will be refused and returned to the customer at his expense.
  • Your item must be packaged properly for shipping. In other words, it must be returned in a similar manner in which it was shipped to you (use of Packing peanuts, bubble wrap, and a shipping box). Do not put shipping labels directly on the item.
  • Shipping insurance is the customer's responsibility. If UPS is the company used, they will automatically cover up to a $100 value.

Warranties

All of the products we carry have a manufacturer's warranty of some kind. They vary in length from 30 days to 1 year. One company even has a limited lifetime warranty on its products. Discount Paintball, Inc. does not provide its own warranties. All warranty repairs will be provided by the manufacturer of the product. If your product is in need of service, you need to contact the manufacturer directly.

If you need to send in your product to the manufacturer, you are responsible for all shipping charges.

Paintballs

There is no warranty on paintballs. We check each batch of paintballs to ensure that it is fresh and there is no damage. We package paintballs very securely to insure a safe and damage free shipment. When any item ships from our warehouse, there are many things that can affect the arrival condition. Handling and climate conditions are probably the two most important factors. Any damage that occurs is the customer's responsibility. We do not accept returns for any reason on paintballs. We advise that when receiving paintballs you open the box before the UPS driver leaves. If there is any damage, you should make sure that the driver makes an official note of it. You should contact UPS immediately and file a claim.

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Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard, Discover, and American Express. We also accept Paypal.com payments from your credit card, checking account, or Paypal account balance. There is no surcharge for using your credit card or Paypal to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We do not accept money orders or checks as a form of payment. Only Visa, MasterCard, Discover, American Express, and Paypal.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Discount Paintball, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00PM  Central time, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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