Refund policy
Refund Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you have opened, used the item, damaged the packaging in any way, we can't accept a return.
Several types of goods are exempt from being returned. We do not accept returns on paintballs, self defense rounds, or any under garments such as slide shorts.
Additional non-returnable items:
Gift cards
Under garments, slide shorts
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable). Partial refunds can be 10%, 20% or more of the value.
Obvious signs of use
Plastic packaging that is opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
*If you received free shipping on your order, we will deduct our shipping cost from your refund.
Reward Points
With the introduction of our reward points system, any points earned will be removed for the items being returned. If a coupon code or discount was used on another order, but earned on the items being returned, we will deduct the value from the return. Example #1: If you are returning an order that you earned 1000 points on, we will deduct those from your point balance. Example #2: If you are returning an order that you earned 1000 points on, but used these points on another order, we will deduct the dollar value from the return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@discountpaintball.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@discountpaintball.com and send your item to: 2280 Elmhurst Road Elk Grove Village Illinois US 60007.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: DiscountPaintball.com 2280 Elmhurst Road Elk Grove Village Illinois US 60007
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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